Sunny Rain HouseKeepers
Taking the hassle out of housekeeping

Privacy and Cookie Policy

Important Information on How We Use Cookies

Sunny Rain HouseKeepers ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.


For the purpose of the Data Protection Act 1998 ( the Act), the data controller is Sunny Rain HouseKeepers Limited of 16 MARWELL CLOSE, HAVERING, UNITED KINGDOM RM1 2TE.


This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.


COOKIES


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.


WHAT ARE COOKIES?


A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

·  Information that you provide by filling in forms on our site www.sunnyrain-housekeepers.co.uk (our site). This includes information provided at the time of registering to use our site if applicable, subscribing to our service, ordering or requesting further services. We may also ask you for information when you report a problem with our site
·  If you contact us, we may keep a record of that correspondence
·  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
·  Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

THIRD PARTY SERVICE SUPPLIERS AND THEIR FUNCTIONS

•   Google Analytics provides anonymous data to help us guide improvements in usability and performance of our website. The privacy policy for Google Analytics can be found at https://support.google.com/analytics/answer/6004245
•   The referral search term (i.e., the term you enter into a search engine which then displays our site as a search result)
•   The onsite search term (i.e., a term you enter in a search box on our site)
•   The type of internet browser you are use
•   The operating system of your PC or other device
•   The time and date you landed on or searched for our site
•   The time spent on our website and each of our webpages
•   The address of the site which referred you to our site (i.e., google.co.uk)

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

HOW TO CONTROL COOKIES

You have the option of refusing to accept or delete cookies by activating the setting on your browser which allows you to refuse the setting of and/or delete cookies (for advice on how you do this see http://www.aboutcookies.org/. However, please be aware that if you select this setting you may be unable to access our site or certain parts of it.


FURTHER DETAILED INFORMATION

IP addresses and cookies


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

· To estimate our audience size and usage pattern

· To store information about your preferences, and so allow us to customise our site according to your individual interests

· To speed up your searches

· To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Where we store your personal data


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers except that of a financial nature. All payment transactions are processed by Payatrader which is operated by Acceptacard Limited, (company registration number 6910204) registered office address Victory House, 400 Pavilion Drive, Northampton, NN4 7PA registered with the FCA as a small payment institution, firm number 617090. MLR registration number 12738258. All financial data will be encrypted and handled by them. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Uses made of the information


We use information held about you in the following ways:

· To ensure that content from our site is presented in the most effective manner for you and for your computer

· To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

· To carry out our obligations arising from any contracts entered into between you and us

· To allow you to participate in interactive features of our service, when you choose to do so

· To notify you about changes to our service

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.


Disclosure of your information


We may disclose your personal information to third parties:

· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us in writing at 16 MARWELL CLOSE, HAVERING, UNITED KINGDOM RM1 2TE or by emailing service@sunnyrain-housekeepers.co.uk

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


Access to information


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


Contact


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed in writing to Sunny Rain HouseKeepers Limited 16 MARWELL CLOSE, UNITED KINGDOM RM1 2TE or service@sunnyrain-housekeepers.co.uk
Registered in England and Wales. Company Number 10008591