Sunny Rain HouseKeepers
Taking the hassle out of housekeeping

House Cleaning Service FAQ

Frequently Asked Questions

Here you can find answers to the most commom questions asked about our house cleaning service in Romford, Essex. Please remember that we are always happy to talk to you directly to discuss your house cleaning requirements and answer any of your questions.


What areas do you house clean in? 

We provide house cleaning in most of the Havering area and some of the surrounding areas too. The areas we do house cleaning are listed at the bottom of our site for easy reference. If you are unsure if we cover your area, please do not hesitate to get in touch with us.


What house cleaning services do you provide? 

We provide various domestic cleaning services and focus these on providing a tailored housekeeping service where we look after your home cleaning, which includes oven cleaning and other appliances, garden tidying and more, all included in our hourly price. See our house cleaning services for more information.


What sort of hours can you do house cleaning? 

Our standard office hours are 9 am to 5 pm and we have a fixed price for a domestic cleaning service between these hours no matter what you want cleaning. Our domestic cleaners in Romford are flexible and we aim to provide the house cleaning service the customer wants and at a time that is convenient. See our cleaning rates for full information on our prices depending on the time you wish your house cleaning carried out.


Do you guarantee the quality of your house cleaning service? 

We always aim to provide a premier house cleaning service and our cleaners are trained to our own cleaning standards. We wouldn’t say we offer a guarantee but we will discuss your concerns regarding the quality of the cleaning that was carried out and rectify it as best we can as long as we are notified with 24 hours of the house cleaning being done, even if that means a house cleaner returns to re-clean the part of the service in question.


Do you have insurance and check house cleaner’s references etc.? 

All of our cleaners are fully insured and trained to the Sunny Rain HouseKeepers Cleaning standards. Also, all of our house cleaners work directly for us. We do not use an agency and we are not a referral cleaning service.


Can I choose the day I want for the house cleaning service? 

This depends. We do try to be as flexible as possible when it comes to cleaning schedules. We don’t mess our cleaners around just as you wouldn’t want to be messed around by us. There is no harm in asking us about the particular day etc. that you want your house cleaning done, and as stated, we will do our best to meet your requirements.

Will I have to be at home when you clean my house? 

We do not require you to be home when a housekeeper comes to clean but we would need to make arrangements so that we can get access to your house. We would either need a key and other security details like alarms etc., if applicable, or as an example, a key can be left with a neighbour. Access for when cleaning is to be carried out, is always something we will discuss with you when booking your house cleaning service.


Are there any cancellation fees or other charges? 

We do have certain terms in place to protect us, our cleaners and of course the customer. We are a professional domestic cleaning service provider and it is important for us to have things in place, BUT our terms are very fair and unless you mess us around, there will be no fees or charges apart from the hourly rate agreed with you. We do not have any hidden fees or charges and provide them openly on our website and upon request. We also do not ask you to sign a contract. We are a service business built on trust.


Will I need to have cleaning products available for your cleaners? 

At Sunny Rain HouseKeepers, we carry all the cleaning products needed to carry out the house cleaning you require. It’s all included in the hourly price. There is no need to have a cleaning product at home as we will always carry our own tried and tested cleaning products, which we feel gets the best cleaning results. However, if there is a certain product you would like us not to use, such as bleach for example, just inform us and we will substitute it for an alternative.


Have more questions about our house cleaning services or want to book a domestic cleaner now? Contact us for a consultation.